About the Experience
What can I expect from this experience?
Plunge into the heart of the action with this immersive experience where young and old alike are drawn into a thrilling quest in search of Getafix. From Lutetia to Egypt, via India to Rome, follow Asterix and Obelix on a journey full of twists and turns. Confront the Romans, sow chaos and live every moment as if you were there, thanks to striking images and spatialized sound. Nostalgia, humor and adventure await you in Asterix & Obelix, the immersive experience of the Phoenix des Lumières!
Where is the Phoenix des Lumières?
The exhibition is located at Phoenix des Lumières, Phoenixplatz 4, 44263 Dortmund.
How long does the experience last?
The tour lasts an average of 45 minutes.
Buying Tickets
Where can I buy tickets?
Tickets can be purchased on https://www.phoenix-lumieres.com/fr/tickets, on the Fever app or on the Fever website. On-site ticketing is also available. However, we recommend that you book your tickets in advance to secure a time slot and avoid unnecessary waiting times.
What payment methods can I use to buy my tickets online?
You can pay by credit card, Apple Pay, Paypal or Google Pay.
The date I want is sold out. Can I buy tickets on site?
Priority is given to buying tickets online. You can buy tickets on site, subject to availability.
How do I know if my order has been successful?
Once payment has been made, you will receive an email confirming your purchase. If you have not received an e-mail, please contact us at salut@feverup.com
Do I have to print my ticket?
No, you can present your ticket on your smartphone.
I can't find my ticket. What can I do?
You can find your ticket in the Fever app, in the "Tickets" section. If you haven't yet installed the app, you can find it in the confirmation e-mail. If you still can't find your ticket, please contact us at: salut@feverup.com
Are refunds allowed? What is the exchange policy?
Tickets cannot be returned or refunded.
Ticket Types
Who is eligible for the family rate?
The family rate is available for 2 adults + 2 young people (aged 5 to 17).
My child is under 5. Do I need to reserve a seat for him/her?
Yes, you should book a free ticket for him/her.
Is there a discount for 65+ and accompanying persons?
There is a reduced rate for 65-year-olds. However, there is no special rate for accompanying persons, so you can choose our adult rate. Severely disabled people with the code B or H are entitled to take an accompanying person with them.
I'd like to visit the Phoenix des Lumières as a group. How do I make my reservation?
If you would like to visit with a group of 15 people or more, please book via this link or send a request to gruppen@phoenix-lumieres.com
Access to the Event
I won't be able to attend the reserved time slot, can I come to the one before or the one after?
It is possible to enter 30 minutes before or after the reserved time slot. If you arrive at a time slot other than that shown on your tickets, you will be refused access.
Is there an age requirement?
Due to the noise and lighting effects, we advise against visiting with children under 2 years of age. Children under 5 can enter free of charge.
Are pets allowed?
Unfortunately, pets are not allowed.
Is the venue accessible to people with reduced mobility?
Le Phoenix des Lumières is accessible to people with reduced mobility, with the exception of the stands in the main hall, but this will not prevent you from fully enjoying the experience. Wheelchair access is available on site. Our reception staff will be happy to help if you need assistance.
Is seating available in the exhibition areas?
Seating is available at the Phoenix des Lumières.
Are the exhibits suitable for people suffering from epilepsy and/or vertigo?
Due to the effects of light, the exhibits may present risks for people suffering from epilepsy or vertigo.
Can I bring a suitcase to the Phoenix des Lumières?
Lockers are available at the Phoenix des Lumières for your medium-sized bag. Suitcases are not permitted.
Can I bring a stroller?
Strollers are prohibited for safety reasons. We recommend you bring a baby carrier. A limited amount of strollers can be left in the locker area.
Are there accessible toilets?
Yes.
Can I take photos and videos of the exhibition?
Yes.
Is there a store?
Yes, there's a store where you can buy souvenirs.
Is there a bistro or restaurant?
Yes, there is a bistro where you can get various hot and cold drinks as well as food.
A journey through the iconic albums
Cutting-edge technology, captivating your heart and minds
A sensory experience for all ages
